Refund policy
Changed your mind? No drama. 💁♀️
Returning an item to us is easy-peasy. Just follow the steps below and, once your return lands back with us, we’ll take care of the rest. And if you get stuck, have a question, or simply need a little return-related hand-holding, our socials are always open and ready to help. 📦✨
The boring-but-important bit (we promise it’s not too painful). 📦✨
You have 28 days from receiving your order to request a return. To be eligible, your item needs to be in the same condition it arrived in - unopened, with tags attached and in its original packaging. You’ll also need proof of purchase (your order number can be found in your order confirmation email).
Ready to send something back? Just drop us a message at contactus@shopgreenflamingo.co.uk or use this form and we’ll get the ball rolling.
If your return is accepted, we’ll send you a return shipping label along with all the instructions you need for getting your parcel back to us. Easy peasy. 📮✨
Uh-oh. Did your order arrive looking a little worse for wear? 😬📦
We’re really sorry! While our parcels usually arrive safe and sound, sometimes things go a little rogue in transit. If your item has arrived damaged or faulty, don’t panic - we’ll get it sorted.
Just email us, drop us a DM on our socials or fill out this form and we’ll jump on it as quickly as we can. No drama, no faff, just a speedy fix. 🦩✨
A few little return things worth knowing… 👀📦
Returns aren’t free, so you’ll need to cover the cost of sending your item back to us. Your parcel is your responsibility until it safely lands back with us, so we’d recommend using a tracked delivery service.
Once we’ve received your return, we’ll process your exchange or refund within 3 working days and send you an email to let you know it’s all sorted. ✨
If you used a discount on your original order, your refund will simply be adjusted to reflect the discounted amount.
No mystery, no disappearing parcels, just a few important bits to keep your return journey running smoothly. 🦩📮